Registered Business Details
Trade Name: Sidd Tech
Registered Entity: Sidd Tech
GSTIN: 19CFDPP8290M1ZL
Registered Address: Ground Floor, Alladi, Pratappur Muchidi Road, Near Gorai Hardware, Alladi More, Alladi, Paschim Bardhaman, West Bengal - 713335
1General Policy
Payments made to APIAppServices (a unit of Sidd Tech) for services already rendered are non-refundable, except in the specific circumstances described below. This is because API access, hosting resources, and support are provisioned and consumed as soon as an invoice is paid.
2When a Refund or Credit Applies
- Billing error — if you were charged an incorrect amount due to an error on our end, contact us within 7 days of the invoice date. We will review and issue a corrective credit or refund for the erroneous amount.
- Significant service downtime — if a service was unavailable for an extended period due to a fault on our side (not an upstream provider outage), we will evaluate and may issue a partial credit or refund for the affected period.
- Duplicate or failed payment — if Razorpay confirms a duplicate charge, or a payment was deducted but not reflected against your invoice, we will refund the duplicate/erroneous amount once verified.
3When a Refund Does Not Apply
- Unused portion of a billing cycle after cancellation — see our Cancellation Policy.
- Suspension due to non-payment or violation of our Terms of Service (Section 6, Acceptable Use).
- Outages or issues caused by third-party/upstream providers (Google, Twilio, SendGrid, AWS, Hostinger, BigRock, Cantech, and others).
- Change of mind after an API key has already been issued and used.
4How Refunds Are Processed
Approved refunds for online payments are issued back to the original payment method via Razorpay, and typically reflect in your account within 5–7 business days, depending on your bank or card network. For payments made via a payment link or offline transfer, refunds are processed by bank transfer to the account the payment originated from.
If a Razorpay payment fails verification on our end (for example, a signature or order mismatch), any amount deducted is auto-refunded by Razorpay or reviewed manually by our team — contact support if this happens to you.
5How to Request a Refund
- Contact us via the Messages section in your client dashboard, or email support@apiappservices.com with your invoice number and payment reference.
- Refund requests are evaluated on a case-by-case basis, and we will respond with our decision and, where approved, a processing timeline.
6Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.
7Contact
Questions about a refund? Reach us at
support@apiappservices.com
or via our contact form.